Terms and conditions


LAST UPDATE: January 2014
Access to and use of this site and the products and services available on it are subject to the following terms, conditions and statements. We reserve the right to suspend access to or use of this website by the user if: (a) we think that the user has violated the Terms of Use or (b) we deem it necessary to do so for reasons of security.
By using the services, you accept the Terms of Service, which we may update from time to time. We ask you to check this page on a regular basis in order to view any amendments made to the Terms and Conditions. If you continue to access and/or use this website after having been informed of such amendments, acceptance of the amendments will be considered implicit.
The contents of shop.superlativa.it, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on shop.superlativa.it, including the menus, web pages, graphics, colours, patterns, tools, characters and design of the website, the diagrams, layouts, methods, processes, functions and software that are part of shop.superlativa.it, are protected by copyright and all other intellectual property rights. The total or partial reproduction, in any form, of shop.superlativa.it and of its contents is strictly forbidden without the express consent in writing of Aor.  Use of shop.superlativa.it is restricted to viewing the website and its contents. You are, moreover, authorized to make any temporary reproductions, without economic significance which are considered transitory or secondary, and an integral and essential part of the actual viewing of shop.superlativa.it and Its contents, and any other browsing operations that are performed solely for the purpose of legitimately using shop.superlativa.it and its contents. You are not, however, authorized to reproduce all or part of shop.superlativa.it and its contents on any medium. Any reproduction must each time be authorized by Aor or, when required, by the authors of the individual works contained on the website. These reproductions shall in any case be made for legal purposes and in observance of copyright and other intellectual property rights of the operator and of the authors of the individual works contained on the website. The authors of the individual works published on shop.superlativa.it have, at any time, the right to claim the authorship of their works and to oppose any distortion, mutilation or other modification of the works themselves, including any damage to the works, that compromises their honour or reputation. You undertake to comply with the copyright of the artists who have decided to publish their works on shop.superlativa.it or who have collaborated with shop.superlativa.it in the creation of new expressive and artistic forms for publication, albeit not exclusively on the website, or which form an integral part of the website. Moreover, you are not, in any case, authorized to use  the contents of the website and any individual work protected by copyright and by any other intellectual property rights in any way or form. By way of example, you may not alter, or in any other way change, the contents and protected works without the consent of Aor and, where necessary, of the individual authors of the works published on shop.superlativa.it.
All the distinguishing marks of the products sold on shop.superlativa.it and present on the website are registered trademarks of their respective owners and are used on shop.superlativa.it solely for the purpose of distinguishing, describing and advertising the products on sale on shop.superlativa.it. Any use of said trademarks in violation of the law, insofar as it is unauthorized, is prohibited and has serious legal consequences. You may not in any way use said trademarks or any other distinguishing marks present on shop.superlativa.it to gain undue advantage from the distinctive character or repute of these trademarks or in such a way as to damage them or their owners.
Any personal information that the user provides to Aor through this website will be subject to our Privacy Policy. You can view our current Privacy Policy in the Personal Data and Protection section of this site.
Users can decide to create an account (“Account”) on our website. Without an account, the user may be unable to access or use some functions or services offered on this website. If you wish to create an Account, you need to enter an e-mail address and a password for access to your personal Account. Users are responsible for protecting the confidentiality of their access information and for controlling access to their Account and computer. Users are liable for all activities which take place using their Account (including, by way of example but not limited to, any purchase of goods made through their personal Account), except when they inform us that the Account has been used by third parties without their consent. The user’s Account may be closed at any time and without notice if: (a) we reasonably consider that the user is using the Account in violation of these Terms of Use, (b) we reasonably consider that a third party is using the Account without the user’s consent, (c) we are forced to cancel or suspend the Account for reasons of security or maintenance.
Every purchase on shop.superlativa.it is extremely secure because advanced technological and encoding systems (SSL) are used. You can also rely on the use of VeriSign certificates. To protect your credit card purchases, you will always be asked to enter your CVV code. If you have previously saved a credit card, you will not be asked for your CVV code again when purchasing. The saving of credit cards and payments is managed by Banca Sella Holding S.p.A, Registered office: Piazza Gaudenzio Sella, 1 – 13900 Biella, Italy. Aor uses secure connections only, as shown by the padlock symbol appearing in the browser and the prefix “https” in the address bar. Moreover, for greater security, all orders made using a credit card or debit card must be approved by shop.superlativa.it. Our payment department may contact you for further details on payment before confirming the order.
We implement a complaint management procedure to try and resolve any disputes as soon as they arise. Please inform us if you have any complaints or comments by contacting the our Customer Service, in the dedicated section of the site. The Terms of Sale are governed by Italian law and in particular by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to regulations governing distance contracts, and by Italian Legislative Decree no. 70 of 9 April 2003 on some aspects concerning electronic commerce.
Improper use of this site is forbidden. It is prohibited to: commit or aid and abet a crime; transmit or spread viruses, trojan horses, worms, logic bombs, or publish any other material that is damaging or harmful from a technological point of view, that violates confidentiality or is in any way offensive or obscene; violate any aspect of the Services; alter data; cause disturbance to other users; violate the property rights of any party; send advertising material or other unsolicited material, commonly known as “spam”; try to influence the performance or functionality of the IT structures of this website or other sites possible to access through this website. Violation of this provision may constitute a crime pursuant to the Italian Penal Code. Aor will report any such violations to the competent authorities and inform them of your identity.
Aor adopts all reasonable measures necessary to ensure that this website and its Contents are free from viruses and defects, but cannot ensure that the user’s computer, hardware and software components or any data stored in or created by the computer, hardware or software component (jointly, “Equipment”) will not be damaged, corrupted, lost or sustain any other consequences following access to or use of this website and any of its Contents. Aor recommends users to take all necessary precautions to protect their equipment when using the website or its Contents, for example by installing reliable antivirus software.
We are not liable to the user for (a) any data loss or corruption, (b) loss or damage of computer equipment, (c) any loss or damage which could not be foreseen by both parties, both the user and us, or whose occurrence was not notified to us by the user in the event of our infringement of these Terms of Use or of our legal obligation to provide assistance to you, or (d) any loss or damage suffered by the user following their failure to adopt reasonable precautions against such loss or damage, such as for example the installation of reliable antivirus software. Nothing in these Terms of Use excludes or limits our liability to the user in the event of fraud, death or harm to a natural person caused by our negligence, or any other liability which may not be excluded or limited pursuant to current law.
If any part of the Terms and Conditions should be invalid (including any measure in which we exclude our liability to you), this will not affect the effectiveness of any other part of the Terms and Conditions, and all the other clauses will remain in force for all practical purposes. As far as possible, if any clause or part thereof may be deleted to make the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you accept that the clause is rectified and interpreted in such a way as to reproduce its original meaning as far as possible, to the extent permitted under law.
Even if we do not take any action in the event of a violation of these Terms and Conditions, we will still be entitled to enforce our rights and seek remedies in the event of any other violation of these Terms and Conditions.

These Terms of Service must be interpreted in conformity with current law in Italy. In the event of any dispute or claim associated with these Terms of Service, the local court of the consumer or user shall have exclusive jurisdiction over such dispute or claim. The General Terms of Sale are governed by Italian law and in particular by Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code), with specific reference to regulations governing distance contracts, and by Italian Legislative Decree no. 70 of 9 April 2003 on some aspects concerning electronic commerce.